What is Performance
"Performance can be defined as the outcome of the work.Because they provide the strongest linkage to strategic goals of the organization.Customers satisfaction and economic contribution"
(Bernadin Kane, Ross, John 1995)"Performance is a manifest behavior, performance is about HOW things are done as well as WHAT is done"
Factors affecting Performance
Performance is a function of Knowledge,Skills,Abilities,Attitudes and Values- Personal Factors - The individual's skills,competencies,motivation and commitment
- Leadership Factors - Quality of encouragement,guidance and support provided by the supervisor
- System Factors - System of work and facilities provided by the organization
- Contextual factors - Internal and external an environment pressures and change.
What is Performance Management ?
A System that deals with controls to influence outcomes of the employee's job performance.Definition
"The personnel activity by which the enterprise determines the extent to which the employee is performing the jog effectively. "
(Glueck, 1979)
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